fine print
Introduction
StubbsHD.com is dedicated to protecting the privacy of our users by taking all possible measures to protect their personally identifiable information. This privacy statement outlines these measures and discloses the privacy practices of StubbsHD.com.
Returns and Exchanges
General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.
Photography Credit
Photography has been provided by Harley-Davidson Motor Company, Michael Ortega & Associates, dennis@imark.cc, and employees of Stubbs Harley-Davidson.
Security
This website takes every precaution to protect our user information. When users submit sensitive information via the website, your information is protected online and offline.In offline situation user information is access is restricted to computers in our offices only. Within the offices, only employees who need the access to customer information to perform their job duties are granted access to personally identifiable information. Our employees must lock their workstations when they leave their desk. Finally, the servers that we store personally identifiable information on are kept in a secure data center environment.
Information Collection and Use
StubbsHD.com is the sole owner of the information collected on this site. StubbsHD.com will not release any personably identifying information unless you specifically authorize us to do so or unless required by the appropriate law enforcement officials.
Cookies
A cookie is a piece of data stored on the user's computer containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.
Log Files
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing Demographic Information
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Mailing List Removal
Stubbs Harley-Davidson will contact its customers with periodic mailings that are usually postcard size, 4-5 times a year. If you are receiving these, and would like to be removed from our mailing list, please contact our adminstrator at admin@stubbshd.com.
Harley-Davidson Motor Company is responsible for mailing out all other Harley-Davidson items, such as the Shop Talk newsletter and catalogs. While they do include our information in the return address, we are not responsible for their mailing list. If you would like to be removed from their mailing list you will need to contact Harley-Davidson Motor Company directly.
Please fax a request for removal from their mailing database including your name and address on the mailer to 414-343-8358.
We apologize for any inconvenience.
